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At Diamond Springs we are always working to provide the best customer experience and that includes our billing process. We’ve recently put a new process in place that will allow Diamond Springs to distribute the monthly billing information more efficiently. This new process has streamlined the printing and mailing process and greatly increased our ability to email statements and invoices.
Switching to e-mail billing is fast, convenient, secure and an easy way to manage your account. We list the invoice number, PO number and amount in the body of the email making it easy to search for bills. We include an exact copy of the paper invoice in PDF format that you can easily save and review.
Why Wait? Sign up now by contacting your local Office:
If you are located in Richmond VA, Raleigh or Durham NC
Send an email: to Billing@DiamondSprings.com or call 800-350-0525
If you are located in Charlotte NC, or South Carolina
Send an email to: Billing@DiamondSpringsCarolinas.com or call 800-715-2286
Include your name and account number and we’ll take care of the rest!
Turn off the Paper and Turn on Convenience!
We hope these upgrades will eliminate any problems we may have had and streamline the process. If you have any questions or difficulties, please don't hesitate to contact us via email or phone. For immediate assistance in the Richmond VA or Raleigh NC areas call: 800-350-0525 or 804-222-5100, in Charlotte NC, Greenville SC or Charleston SC call 704-393-3900 or 800-715-2286.
First, please create an account. You can do this by clicking on Customer Login in the upper right-hand corner, then “Create an Account”.
If you are a current Diamond Springs customer, click on the check box. If you know your current account number, please enter it here. If you don’t know it or are a new customer, we are happy to enter it for your once you place your first online order.
Please make sure you enter the correct delivery zip code to browse our store. This will help us get your order to you as fast as possible. It is also important to initially enter your delivery zip code to enter the “Pay Bill” portal so that we can ensure your payment is processed in the correct location.
Our new website represents Diamond Springs all over the east coast. Whether you are in Virginia, North Carolina or South Carolina, one website is all you need. Just remember to always use your delivery zip code to browse the store or pay your bill.
Shop Now to get started!