ABOUT US > FAQs

We have answered many common questions below. If you have any further questions or if you would like to speak with a service provider please call (800) 350-0525 in Virginia or (800) 715-2286 in North or South Carolina.

Is it really Natural Spring Water?

Diamond Springs Spring Water comes from carefully protected natural springs in Virginia and the Carolinas. The spring water is naturally purified as it flows underground and up to the earth's surface. All of our spring water sources are inspected, tested and certified to bring you the best tasting, highest quality spring water.

Do you offer other types of water besides Natural Spring water?

We also offer Distilled, Fluoridated & Purified Drinking water.

What other equipment options does Diamond Springs offer?

Diamond Springs offers the following equipment options:

  • Water Coolers
  • Point-of-Use (POU) Water Filtration Coolers
  • Traditional Whole Pot Coffee Brewers
  • Thermal Airpot Coffee Brewers
  • Keurig® Single Cup Coffee Brewers
  • Vending Machines (Currently only available in Virginia service area)

Why should I sign up for equipment service?

We service and repair all of our equipment. Should any problems ever arise we will deliver an immediate replacement at no additional cost. Alternatively, if you own your equipment and anything goes wrong, it can be very expensive to repair.

Why should I buy my water cooler from Diamond Springs versus the discount stores?

Water coolers are refrigeration units, so if you purchase your cooler elsewhere and something goes wrong it can be very expensive to repair. Diamond Springs’ water coolers come with a 1 year limited warranty and we service and repair what we sell. Additionally, our water coolers are made with high quality, commercial grade components unlike some water coolers found in the discount stores.

What if I already own a water cooler or coffee brewer?

Great! Diamond Springs can still provide free delivery of bottled water and/or coffee supplies. 

Do I need to be on-site to receive my deliveries?

For Equipment Installation, We ask that someone be on-site to allow us entry into your home or office for the initial installation of your cooler or coffee brewer.  You will be contacted prior to the installation to schedule a convenient delivery time. 

For Delivery Service, it is not necessary to be on-site when scheduled deliveries are made to your location.  For bottled water delivery, simply designate a location at your home or office and our Route Salesman will leave your bottles at that location each delivery.  You can also store your empty bottles in that same location (or pick a different spot) and your route salesman will pick them up for return.

How often will I receive a delivery?

Initially, deliveries will be scheduled for every two (2) or four (4) weeks. Depending on your needs and usage thereafter, your Route Salesman will set a delivery frequency that works best for you.  For commercial accounts a 2 week delivery cycle is recommended to keep the appropriate stock levels for an office.  For residential customers a 4 week delivery cycle usually meets the needs of most families.  Any time you are in need of products, just call.  Not only will we meet your request within 24 hrs but we'll review your usage and adjust the delivery cycle as needed. 

When is my next delivery?

Your next delivery date can be found on the bottom left corner of your delivery ticket. If you need to change your delivery schedule, please speak with your route salesman or call your local office.

What if I need something before my next delivery?

If you need products before your next scheduled delivery, please call our office and we will arrange a special delivery as soon as possible.

What is a Bottle Deposit?

A Bottle Deposit is the refundable value of an empty 3 or 5 gallon bottle. On your initial delivery, in addition to the price of the water, you will be charged a refundable Bottle Deposit fee for each 3 and 5 gallon bottle that is delivered. After your initial delivery…

• If we deliver the same amount of full bottles as you return empty, there will be no additional Bottle Deposit charges.

• If we deliver fewer full bottles than you return empty, the difference in Bottle Deposits will be credited to your account.

• If we deliver more full bottles than you return empty, the difference in Bottle Deposits will be charged to your account.

• If you discontinue service and return all of your empty bottles, your Bottle Deposits will be credited to your account.

Please explain my Delivery Ticket:

How to read your delivery ticket.

Please explain my Monthly Statement

How to read your monthly statement.

How do I clean my water cooler?

Here are a few simple steps to ensure that your water cooler is clean and your Diamond Springs water tastes great.

Click here for detailed instructions.