You may have some questions about ordering Diamond Springs water service and cooler rental online. We have answered some frequently asked questions below. If you have questions regarding ordering Diamond Springs products and services please call our office at 1-800-350-0525. You will receive a welcome packet with your initial order that will help answer questions about deliveries, billing and our service as well. You can also view Frequently Asked Questions at www.diamondsprings.com.

1. If I order online, does someone need to be there for Diamond Springs to deliver the water cooler?
If you are renting a water cooler from Diamond Springs, we will install it in your home or office and show you exactly how it works. You can select a preferred date and time for delivery when placing your online order, and a Diamond Springs representative will call you to arrange delivery of your new water cooler.

2. Do I need to be home if I am just getting bottled water service or ordering spring water by the case?
If you are ordering water service only, it is not necessary to be there when your product is delivered. You will be able to select a point of delivery at your home or office and Diamond Springs will leave the product there each time. If you are going to receive regular delivery service, you can leave your empty bottles in the same location and your route salesman will replace your empties and leave new bottles of water for you. Your next scheduled delivery date is always printed on the bottom left hand corner of your delivery ticket.

3. Why am I being charged a bottle deposit? And when will I be refunded?
On your initial delivery there is a deposit charge for each bottle. After the initial delivery, there is no deposit charge if the number of full bottles delivered and empty bottles returned is the same. If you return more bottles then you receive, you will be CREDITED for the difference (bottle deposit plus tax where applicable). If you receive more bottles than you return, you will be charged a deposit for the difference. If you discontinue service your bottle deposits will be refunded.

4. Please explain why I am charged 2 months rent initially.
For the initial order, all rental customers are charged the first two months rent to establish service and a regular billing cycle. Delivery and set up is free.

5. What if I have my own cooler?
If you own your water cooler, you can receive Diamond Springs water service. If you have not already purchased a cooler, we recommend buying a cooler from us. All of our water coolers come with a 1-5 year limited warranty and Diamond Springs services and repairs everything we sell. If you purchase a water cooler elsewhere and something goes wrong, it can be very expensive to repair if you do not have a warranty. Because water coolers are refrigeration units, repairs can be extremely costly. Buying a water cooler from Diamond Springs means buying a high quality product with warranty and service!

6. How many days will it take to receive my order?
If you are receiving water service only, you should receive your water within two business days. If you are renting a water cooler as well it could take up to 3 business days to process your order and schedule delivery of your new water cooler. Earlier delivery service can be arranged by calling our office.

7. If I am getting water service, how often will I receive my water and do I need to call when I need more?
Initially, your delivery will be on a two week frequency. Your next delivery date will be printed in the bottom left hand corner of your delivery ticket. If you need to change your delivery schedule, you can talk to your route sales person who delivers your water or you can call our office. Depending on your usage, your route salesman will continue every two weeks or possibly deliver once a month. If you ever run out of product before your next scheduled delivery, please contact our office and we will arrange a special delivery as soon as possible.

8. Why is a credit check required for rental service?
The credit check is used to determine the eligibility of starting home delivery service. All personal information provided when opening an account will be used solely for performing a credit review with a leading credit agency. The information is kept for our records only, and will not be released or sold at any time.

9. How will I be billed each month for my service?
Your credit card will be charged monthly for your water delivery (online customers only). You will receive a delivery ticket each month showing what you received and the amount to be billed to your credit card. To change your payment options after your initial delivery, please call our office at 1-800-350-0525. Please note: Service will continue until we are notified otherwise.