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Frequently
Asked Questions
Do
you have questions about Diamond Springs bottled water service
for your HOME or OFFICE?
We have answered many common questions below. Our service
providers are always on hand to answer any questions you
have as well. To speak to a service provider, please call
(800) 350-0525.
Q
Is it really spring water?
A Diamond
Springs Spring Water comes from carefully protected natural
springs in Virgina and North Carolina. The spring water
is naturally purified as it flows underground and up to
the earth's surface. All of our spring water sources are
inspected, tested and certified to bring you the best tasting,
highest quality spring water.
Q
Do you offer other types of water
besides spring water?
A We
also offer Distilled Water & Fluoridated Water.
Q
Do you have water in other packages
than 5 gallon bottles?
A Diamond
Springs has water in a wide variety of containers available
for delivery:
- 5
Gallon Returnable Bottles
- 3
Gallon Returnable Bottles
- Cases
of (24) 16.9 oz. (.5 L) Bottles
- Cases
of (24) 10 oz. Bottles
- Cases
of (6) 1 Gallon Bottles
- Q
What other products & services
does Diamond Springs offer?
A Aside
from bottled water and water coolers, Diamond Springs
offers the following products & services:
- Filter
Coolers and Drinking Water Systems
- Coffee
Service for the office
- Coffee
brewers, gourmet and regular blend coffee, tea, soft
drinks, juices, instant beverages, snacks
- Microwaves
- Refrigerators
- Snack & Soda Vending
Q
How does online ordering work?
A With
Diamond Springs online ordering you are able order water
cooler service, order water delivery service, purchase water by
the case and purchase a water cooler all online. We also sell
fun Diamond Springs accessories like dog bowls, power bottles
and squeeze bottles. Online ordering is mainly designed
for new customers or existing customers who want to add
to their service. Click
here for Frequently Asked Questions regarding online ordering.
Q
Why should I use Diamond Springs Water Service?
A
Choosing water cooler service from Diamond Springs means
you are getting a dependable, high quality unit backed by
fast, local, hassel free service. We offer a wide variety
of colors and styles to choose from. We service all of our
coolers and will deliver an immediate replacement should
any problems arise with your equipment.
Q
Why should I buy my water cooler from
Diamond Springs versus the discount stores?
A We are the experts on water coolers with over 50 years of experience. We only sell quality water coolers with a warranty and service! All of our water coolers come
with a 1-5 year limited warranty and Diamond Springs services
and repairs what we sell. Because
water coolers are refrigeration units, repairs can be extremely
costly. If
you purchase your cooler elsewhere and something goes wrong,
it can be very expensive to repair if you don't have a warranty.
Also, all of Diamond Springs water coolers are high quality
and made with stainless steel interior parts, not cheap
plastic parts like some discount coolers. This means a water
cooler from Diamond Springs will keep your water tasting
clean and natural. A discount cooler with plastic interior
parts can affect the taste of the water.
Q
What if I already own a water cooler?
A If
you own your own water cooler, you can still receive free
delivery on any items in our full line of bottled water
products. Order online or call 800-350-0525.
Q
Do I need to be home to receive my
water deliveries and water cooler?
A IF
YOU HAVE WATER COOLER SERVICE: If
you have water cooler service from Diamond Springs, we will install
it in your home or office and show you exactly how your
cooler works. We will contact you to schedule a convenient
delivery time for your cooler. After the initial installation,
you do not need to be home for deliveries. (Please read
water service delivery below)
A WATER
DELIVERY SERVICE ONLY: It
is not necessary to be there when your water is delivered.
Simply select a location at your home or office and our
route salesman will leave your water there each time. If
you are going to receive regular deliveries, you can leave
your empty bottles in the same location and your route salesman
will replace them with new bottles of water. Your next scheduled
delivery will always be printed on the bottom left hand
corner of your delivery ticket.
Q
How often will I receive my water
delivery?
A You
will have a regular delivery schedule. Initially, deliveries
will be on a two week schedule. Depending on your usage,
your route salesman will continue to deliver every two weeks
or possibly every four weeks. Your next delivery date will
be printed in the bottom left hand corner of your delivery
ticket. If you need to change your delivery schedule, you
can talk to your route salesman or call our office at 800-350-0525.
Q
What if I run out of water before
my next delivery?
A If
you run out of water before your next scheduled delivery,
please call our office and we will arrange a special delivery
as soon as possible.
Q
Is there a service agreement for water
cooler service?
A There
is a one year service agreement for water cooler service.
Service includes equipment and water delivery.
Q
Why am I charged a bottle deposit
on my initial order?
A On
your initial delivery there is a deposit for each
bottle you receive. After the initial delivery, there is
no deposit if the number of full bottles delivered and empty
bottles returned are the same. If you return more bottles
than you receive, then you will be credited for the difference.
If you receive more bottles than you return, there will
be a deposit on the difference. If you discontinue service
and return all of your empty bottles, your bottle deposits
will be credited to your account.
Q
Please explain my invoice.
A Click
here for a detailed description of your invoice.
Q
Please explain my monthly statement.
A Click
here for a detailed description of your monthly statement.
Q
How do I clean my water cooler?
A Click
here for water cooler cleaning instructions.
Click here for general information on bottled water and hydration.
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